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02-11-2018 04:44 AM
I am new to this forum, i have gone through the answers for what problem i have but its different hence the new question, I had AVG anti virus on my laptop and it updated outdated drivers and now i am left with the display adaptors with exclamation marks on them. when i try to install latest drivers, it says i have the latest drivers but the exclamation is still there on the 2 which are AMD Radeon (TM) 535DX & AMD Radeon R5 Graphics. I have tried to uninstall but they come back automatically, My screen has gone dark as a result and the fan is on constantly, i hope some one can help me to sort this out
Solved! Go to Solution.
02-12-2018 01:11 PM - edited 02-12-2018 01:11 PM
Thank you for joining HP Forums.
I'll be glad to help you 🙂
As I understand the display drivers error code 43,
No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:
Did you update the drivers from the HP website?
Have you updated the BIOS?
While you respond to that, here's what you need to know:
This issue as you know, is related to the graphics system. When system memory is running low and Windows is unable to allocate video memory, Windows shuts down and then restarts the program to avoid a failure.
Step 1: Restart the computer
Shut down and restart the computer to clear the memory addresses and prepare the computer for further troubleshooting.
Step 2: Update the graphics driver
Update the graphics driver for your specific computer model. For more information on updating drivers, please see HP support document Downloading or Updating Software and Drivers for HP Computers .
(By the end of this article all the issues should be resolved)
Do get back to me as I have a few more tricks up my sleeve,
That said, If I have helped you resolve the issue,
feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon
followed by clicking on 'Accepted as Solution'
And Have a great day Ahead!
I am an HP Employee
02-12-2018 06:17 PM
Thank you for the update,
I appreciate your time and efforts,
I'm glad the solution for this concern was obtained,
You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉
To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And select Accepted as solution to help others find the same solution as you have.
Take care now and do have a fabulous week ahead. 🙂
I am an HP Employee