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Aitolu
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Elite X2 1012 Active Pen Problem

HP Recommended
Elite X2 1012 G1
Microsoft Windows 10 (64-bit)

Hi everyone,

 

My Elite X2 pen gave me a notice of low (bluetooth) battery just a month after purchasing it (I bought it in July). I have changed the batteries with different battery brands ever since. But, the highest they ever lasted before I got another low battery prompt was 5 minutes, and that's Energizer and Renata brands. I was wondering if it's my pen has a defect of some or not, and if I am to get a replacement pen (I still have warranty) for the defective pen. How can I go about that? I have been to HP's website but I can't seem to get their email address, I have also used the feature that allows one to check for location of the nearest service centres but none isn't available (I live in Nigeria).

Please help.

Giving and Receiving Inspiration.
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