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WozzGalaxy
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Elite X3 Lapdock - No Update Option via Device Hub?

HP Recommended
HP Elite X3 Lap Dock
Microsoft Windows 10 (32-bit)

I have a HP Elite X3 phone and the Elite X3 Lap Dock - the Lap Dock is currently on firmware version T0053.

I received the phone a couple of days ago and installed the latest OS updates, and the latest HP Device Hub (2.2.2.0)

 

When I plug in the Lap Dock I keep getting notifications from HP Device Hub stating "Recommended version is available for your Lap Dock", though when I click on these it takes me to Device Hub, which shows HP Lap Dock, then beneath that it shows "Current Version: T0053", however there is no update option available?

 

If I select HP Lap Dock, it shows the same summary, again with no update option. From what I've seen with online screenshots there should be some blue text showing firmware update available which you can select to update.

 

Does anyone have any ideas?

I know the latest version is at least T0059, not sure if it might be something to do with how Microsoft slowly pushes out updates for Windows PCs - maybe it's a similar thing with phones? (Even though this is an older update)

 

Cheers

Wozz

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WozzGalaxy
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Ive checked log files (for whatever reason these are saved to the Pictures\OOBEGarage_Logs folder)

Looks like the lapdock isn't registered with the SUM server (I dont know what this is), then the software attempts to register it with the SUM server at https://sum.hpmobilesmart.com/api/device/v1/register though this site has an expired certificate and doesn't work

(tried accessing it with browser)

I also tried accessing https://sum.hpmobilesmart.com which works, but creating an account fails and it says talk to an Administrator.

After this site fails to access, it looks like there is some sort of Runtime Exception.

 

 

 

 

OOBEGarageLogs.txt shows:

 

--------------------------------------New Logging Session Started at----------------------------------------2018-06-19 03:40:13.329

...

2018-06-19 03:40:19.485 Ui:2 Error: Exception occured in PreFillUserDetails()The system cannot find the file specified. (Excep_FromHResult 0x80070002)
2018-06-19 03:40:21.660 Wk:4 Info: After calling POSTASYNC in HPRegistrationUtil.PostDataToServer()
2018-06-19 03:40:21.662 Wk:4 Info: In HPRegistrationUtil.IsConfirmationOkay()
2018-06-19 03:40:21.664 Wk:4 Info: In HPRegistrationUtil.PostDataToServer isregistrationSuccessful : True

...

2018-06-19 03:40:22.052 Wk:13 Info: OfflineModeBackgroundTask.RegisterHPDAFromAppService : --> HP DA App Not Installed
2018-06-19 03:40:22.054 Wk:13 Info: In OfflineModeBackgroundTask.RegisterHPDAFromAppService

....

2018-06-19 03:41:47.150 Wk:7 Info: CaptureDoveDriverVersionFromNativeService 200 {"FwVerStr" : "Fih_Dove: T0053" }

2018-06-19 03:41:47.150 Wk:7 Info: GetCurrentVersion HP_Dove : : T0053
2018-06-19 03:41:47.181 Wk:7 Info: SyncDeviceWithSUMServer - device is Registered :False
2018-06-19 03:41:47.181 Wk:7 Info: SyncDeviceWithSUMServer - device is not Registered
2018-06-19 03:41:47.181 Wk:7 Info: SyncDeviceWithSUMServer - RegisterDeviceWithSUMServer
2018-06-19 03:41:47.291 Wk:7 Info: ---------------------------------------------------------------------------------------------------------------------------------------------------
2018-06-19 03:41:47.291 Wk:7 Info: Build currently pointing to server = Production
2018-06-19 03:41:47.306 Wk:7 Info: Build currently pointing to server = https://sum.hpmobilesmart.com/api/device/v1/register
2018-06-19 03:41:47.306 Wk:7 Info: ---------------------------------------------------------------------------------------------------------------------------------------------------
2018-06-19 03:41:52.592 Wk:5 EXCEPTION DataService - ServiceRequestPostAsync - HttpRequestException, System.Net.Http.HttpRequestException
net_http_client_execution_error
at HPGarage!<BaseAddress>+0x66645b
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at SharedLibrary!<BaseAddress>+0x36fd1b
at SharedLibrary!<BaseAddress>+0x36fbe9
at SharedLibrary!<BaseAddress>+0x36fbb9
at HPGarage!<BaseAddress>+0x595b01
The text associated with this error code could not be found.

The date in the certificate is invalid or has expired

at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at SharedLibrary!<BaseAddress>+0x36fd1b
at SharedLibrary!<BaseAddress>+0x36fbe9
at SharedLibrary!<BaseAddress>+0x36fbb9
at HPGarage!<BaseAddress>+0x6695a1
--- End of stack trace from previous location where exception was thrown ---

 

...

 

2018-06-19 03:42:12.839 Wk:23 Info: CaptureDoveDriverVersionFromNativeService 200 {"FwVerStr" : "Fih_Dove: T0053" }
2018-06-19 03:42:12.839 Wk:23 Info: GetCurrentVersion HP_Dove : : T0053
2018-06-19 03:42:12.839 Ui:2 Info: _myDevicePageVM_LoadUpdateSupportCardHandler call
2018-06-19 03:42:12.855 Ui:2 Info: True
2018-06-19 03:42:12.870 Ui:2 Info: SaveConnectedDeviceInfo result :ACCESSORY_CONNECT_EVENT
2018-06-19 03:42:12.886 Ui:2 Info: SyncDeviceWithSUMServer - device is not Registered
2018-06-19 03:42:12.902 Ui:2 Info: SyncDeviceWithSUMServer - RegisterDeviceWithSUMServer
2018-06-19 03:42:12.948 Wk:13 Info: UpdateAccessoriesHelper_DockConnected - Dock Added
2018-06-19 03:42:13.011 Ui:2 Info: ---------------------------------------------------------------------------------------------------------------------------------------------------
2018-06-19 03:42:13.011 Ui:2 Info: Build currently pointing to server = Production
2018-06-19 03:42:13.011 Ui:2 Info: Build currently pointing to server = https://sum.hpmobilesmart.com/api/device/v1/register
2018-06-19 03:42:13.011 Ui:2 Info: ---------------------------------------------------------------------------------------------------------------------------------------------------
2018-06-19 03:42:13.448 Ui:2 Info: DiagnosticsTestPageView Enter
2018-06-19 03:42:13.448 Ui:2 Info: DiagnosticJsonTxtFile = {
"DoveTests" : [
{
"TestID" : "Test_Item_1",
"TestName" : "Serial Number"
},
{
"TestID" : "Test_Item_2",
"TestName" : "Serial Number"
},
{
"TestID" : "Test_Item_3",
"TestName" : "Device Startup Checks"
}
]
}

2018-06-19 03:42:13.448 Ui:2 Info: DiagnosticJsonTxtFile file created
2018-06-19 03:42:13.480 Ui:2 Info: deviceWatcher LoadDiagnosticsTestDetails status = Created
2018-06-19 03:42:13.495 Wk:23 Info: Dock LoadDiagnosticsTestDetails Added = \\?\HID#VID_03F0&PID_0B51&MI_01&Col04#8&283f847c&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030}
2018-06-19 03:42:13.495 Wk:23 Info: DiagnosticsTestPageView inside if (url.StartsWith("DiagnosticsTestPageView")).
2018-06-19 03:42:13.573 Wk:23 Info: ------------Start Debug Bug #44522 Logs -------------
2018-06-19 03:42:13.573 Wk:23 Info: ApplicationCustomDataReport RecordSharedDataAsync Event name :ACCESSORY_DIAGNOSTIC_STARTUP_CHECK_EVENT
2018-06-19 03:42:13.573 Wk:23 Info: ApplicationCustomDataReport RecordSharedDataAsync JsonData :{"accesorySrNo":"PGDBT04E6511HE","buildVersion":"WindowsPhone 10.0.15254.489","accessoryModel":"HP Lap Dock","timeStamp":"1529448133","testSuiteDetails":{"name":"","version":"0"},"testResults":[{"testName":"Serial Number","testStatus":"PASS","testResult":"PGDBT04E6511HE"},{"testName":"Serial Number","testStatus":"PASS","testResult":"ÿÿÿÿÿÿÿÿÿÿ"},{"testName":"Device Startup Checks","testStatus":"PASS","testResult":"0102030405060708090a0b0c0d0e0f"}]}
2018-06-19 03:42:13.573 Wk:23 Info: ApplicationCustomDataReport RecordSharedDataAsync TS :
2018-06-19 03:42:13.573 Wk:23 Info: ------------End Debug Bug #44522 Logs -------------
2018-06-19 03:42:13.589 Wk:5 Info: After RecordSharedDataAsync call
2018-06-19 03:42:13.808 Ui:2 EXCEPTION DataService - ServiceRequestPostAsync - HttpRequestException, System.Net.Http.HttpRequestException
net_http_client_execution_error
at HPGarage!<BaseAddress>+0x66645b
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at SharedLibrary!<BaseAddress>+0x36fd1b
at SharedLibrary!<BaseAddress>+0x36fbe9
at SharedLibrary!<BaseAddress>+0x36fbb9
at HPGarage!<BaseAddress>+0x595b01
The text associated with this error code could not be found.

The date in the certificate is invalid or has expired

....

 

2018-06-21 06:30:54.726 Ui:2 EXCEPTION LoadRecommendedAPPsCard, System.ArgumentNullException
ArgumentNull_Generic
Arg_ParamName_Name, Null_HString. For more information, visit http://go.microsoft.com/fwlink/?LinkId=623485. For more information, visit http://go.microsoft.com/fwlink/?LinkId=623485
at SharedLibrary!<BaseAddress>+0x38fc5d
at HPGarage!<BaseAddress>+0x4b6c1b
at HPGarage!<BaseAddress>+0x4c03e7
at HPGarage!<BaseAddress>+0x5d4b03

 

 

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k4kennedy
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Hi, I am having the exact same problem. Has anyone heard back from HP on this or have they just decided to pull support for the X3? So much for their commitment to support the product going forward.

 

 

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WozzGalaxy
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I created support ticket with warranty, and the typical morons have no idea what i was talking about. When i said it was the smart update website server not working, they first suggested me getting a new phone (because i already tried a new lapdock). Told the fool even if you had 100 new phones it wont fix the issue. He then told me to contact hp enterprise server support and closed my case. Now have to ask these fools to reopen and not send me on a wild goose chase.
cbarry
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Did you ever recieve an update from these guys? Should I just give up on the x3? I have the desk dock (v .5) and it keeps telling me there's an update, but you can't actually update anything because it can't get to the firmware.

 

Kills me because in the HP Device Hub screenshots in the Microsoft store it shows a desk dock on version .5 with an update available to .6.

 

It looks like I can't download the device hub to my device anyway - it's listed as incompatible.  I' d try uninstalling and re-installing but then I'd have no device hub at all.

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