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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
itedeli
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Solved!

Elite x3 w¿Windows Phone - I can't watch videos received in Whatsapp

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Windows Phone HP Elite x3

When I select a video from my Whatsapp inbox, it appears to start loading but nothing else happens. It shows a blury image of the video cover in the background while the little dots in front move from left to right. And it goes on and on, but the video never plays. Did I miss doing some kind of set up additional to downloading Whatsapp app? Thank you for your help.

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itedeli
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Thank you very much for your kind response. I feel sorry to say this, but I am not that good as a computer or smartphone technician, so when I get a video through the Whatsapp app I really do not know what kind of video it is. But, the good news is that I happened to UPDATE THE SOFTWARE and then ALONG CAME THE SOLUTION. Now the videos are playing!

 

Thank you again!

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banhien
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Hi,

 

Do you know what is the format of videos ? People tested videos with Whatsapp and get mixed results:

 

  1. MP4 (mpeg4 + ac3): failed
  2. MP4 (mpeg4 + aac): failed
  3. MP4 (H264 + aac): success
  4. Matroska (mpeg4 + aac): failed
  5. AVI (mpeg4 + aac): failed
  6. AVI (H264 + aac): failed

Source: https://www.quora.com/Which-video-formats-does-WhatsApp-support

 

Please also check

 

     https://superuser.com/questions/1163903/whatsapp-video-format-support

 

Regards.

BH
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itedeli
Author
Level 1
2 1 1 0
Message 3 of 3
Flag Post
HP Recommended

Thank you very much for your kind response. I feel sorry to say this, but I am not that good as a computer or smartphone technician, so when I get a video through the Whatsapp app I really do not know what kind of video it is. But, the good news is that I happened to UPDATE THE SOFTWARE and then ALONG CAME THE SOLUTION. Now the videos are playing!

 

Thank you again!

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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