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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-31-2019 05:56 AM - last edited on ‎01-31-2019 08:29 AM by Retired

HP Recommended
Product: Elitepad 900

Hello. My Hp elitepad 900 is stuck at the Hp logo and it will keep loading till the runs down the battery. I cant use it and its up to 9 months now and I can’t find a Certified hp technician around.

Before it get to the hp logo it will display message like this:
PRODUCT INFORMATION NOT VALID

THE FOLLOWING PRODUCT INFORMATION PROGRAMMED INTO THE SYSTEM BOARD IS MISSING OR INVALID.

SYSTEM BOARD (00A)-PRODUCT NAME
SYSTEM BOARD (00A)-PRODUCT SERIAL NUMBER
SYSTEM BOARD (00A)-PRODUCT NUMBER
SYSTEM BOARD (00A)-PRODUCT FAMILY
SYSTEM BOARD (00A)-SYSTEM BOARD CT NUMBER

FOR MORE INFORMATION, PLEASE VISIT: www.hp.com\go\techcenter\startup.


I visited the website but i cant find anything useful.

Please help me. I need my pad to back online ASAP.

My device details are below:
Product Number: D5J66PA#AKL
Serial: [edited]
FCC ID: B94HNC75CHWCP
IC: 466Q-HNC75CHWCP

I will be waiting for swift reply.
Thanks.

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