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‎04-30-2020 04:52 AM

HP Recommended
Product: GP70N
Operating System: Microsoft Windows 10 (64-bit)

Hi, I have a new HP Envy laptop and I bought an external DVD drive : HP model GP70N. I have tried burning DVDs but only ConvertXtoDVD 7 works. With my other program (Cyberlink Power2Go 11) the burning process starts & finishes but when I look at the DVD, there is nothing on it. So although Cyberlink Power2Go 11 says the DVD burning has succesfully finished, nothing appears on the DVD.

1 REPLY 1

‎05-08-2020 09:27 AM

HP Recommended

@RudiS1 Welcome to HP Community!

 

I understand that you are unable to make the DVD using the Cyberlink power 2Go application.

 

Please try creating a new user account on your computer.

 

Go to http://hp.care/2dWJKgW  and follow the steps to create a new user account.

 

If the issue still persists, you have to contact Cyberlink support. They may help you.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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