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‎06-17-2020 09:40 AM

HP Recommended
Product: Omen
Operating System: Microsoft Windows 10 (64-bit)

I was using my computer one day and at first, the computer was suprisingly lagging and then the blue error and restart page popped up. After that was done, my computer shut off. I tried opening it and then the "fixing (D:) stage 1 appeared. 

 

I kind of panicked and i immediately pressed down the power button until it was shut down. 

 

I opened the laptop again and the" fixing (D:) stage 1 appeared again. I started to just wait until it finishes. 

 

To be honest, I dont know if this was supposed to happen but this is the 2nd day that im waiting for it to finish. 

 

Right now its at fixing (D:) 91% (44897 of 49152) stage 1 total 30% eta: 74:36:00

 

So i just want to know

 

1. How long will it take?

 

2. Will all my files still be there? 

 

3. What do i have to expect when its done

 

4. What will i have to do? 

 

I hope nothing goes wrong

 

Please help me

1 REPLY 1

‎06-21-2020 12:58 PM

HP Recommended

@Ryan12345 Welcome to HP Community!

 

Please perform the system test and check.

 

Please perform the below steps on the computer to run a System Test

- Shut down/Turn off the computer

- Once the computer is completely Shut down/Turned off

- Now press the power button once to turn on the computer and immediately start pressing/tapping the F2 key on the keyboard

- This should open the UEFI Diagnostic screen on the computer

- Please select System Test and then select Extensive Test

 

Please let us know the result.

 

Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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