Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
not sure the mouse is actually powered on. the blue light went off and does not come back on. my laptop is not finding it when trying to pair
@swtposey Greetings from the HP Community!
I suggest you go through the below steps to resolve this issue, also, please check if the mouse works fine on another device, and keep me posted;
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
Riddle_Decipher I am an HP Employee
Didn't find what you were looking for?
Ask the community