cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
GrowingTechNerd
New member
1 0 0 0
Message 1 of 2
832
Flag Post

HELP NEW UNMODIFIED HP 10 2101 TABLET BRICKED AFTER SYSTEM GOOGLE UPDATE

HP Recommended
HP 10 Tablet 2101
Android 4.4 KitKat

HELLO

my aunt bought a HP 10 Tablet. She hasn't used it at all. it was working fine last year. i came back to use it this year it was exactly how I left it. but then Google play updated all the apps so it became slow. i then decide to go into system settings and update the tablet. the update failed and it aborted the update. now its stuck in a loop of crashing then resetting.

i never had a micro sd card in the tablet is this why this happens. the tablet is also unmodified and or rooted in any shape or form

 

in yellow text over an Android "ERROR!" Background

 

E: failed to mount/cache (invalid argument)

E: failed to set up expected mounts for installing; aborting

 

installation aborted.

E: failed to mount/cache (Invalid argument)

E: can't mount/cache/recovery/log

E: can't open/cache/recovery/log

E: failed to mount/cache (Invalid argument)

E: can't mount/cache/recovery/last_log

E: can't open/cache/recovery/last_log

E: failed to mount/cache (Invalid argument)

E: can't mount/cache/recovery/last_install

E: can't open/cache/recovery/last_install

E: failed to mount/cache (Invalid argument)

E: can't open/cache/recovery/last_install

then the screen goes to black and

then it goes back to the yellow command lines again.

it does this infinitely until i hold the power down or it dies

i tried to hold power down and volume key up

but it doesn't matter it keeps going to the error screen right after I see the hp logo

i then went and bought a micro sd with a reader and i don't know what to do next.

i do know that the Android is version 4.4.2 as i looked at it before it got bricked

 

PLEASE HELP WHAT DO I DO

also when i plug the device via usb the tablet displays a charging symbol but the pc does not recognize the tablet

 

0 Kudos
1 REPLY 1
Jeet_singh
Retired
Retired
21,068 21,032 1,398 2,342
Message 2 of 2
Flag Post
HP Recommended

 

Hi @GrowingTechNerd,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

As I understand you are having issues with your HP Tablet won't boot after the recent update. Don't worry as I have a few suggestions which should help you resolve this issue.

 

Perform a Hard Reboot: A hard reboot can resolve many startup issues. Press and hold the power button for more than eight seconds. After the tablet fully shuts down, wait a few seconds, and then press the power button to turn on the tablet.

 

For more assistance, please follow this link: HP Tablets - Tablet Does Not Start (Android KitKat, Jelly Bean)

 

If the issue persists, I would suggest the only option would be to perform a factory reset on the tablet - HP Tablets - Performing a Factory Reset on Your Tablet (Android KitKat, Jelly Bean)

 

If you have followed the steps suggested and still having the issue, I would suggest you contact our HP phone support for available service options. If your product is out of warranty, please choose paid options to get the tech support number.

 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

 

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

Regards,

Jeet_Singh
I am an HP Employee

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation