• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-17-2018 01:36 PM - last edited on ‎06-18-2018 07:39 AM by Retired

HP Recommended
Product: HP 10 2101 tablet

Hello and I thank you in advance for any help you can give me.

 

Now after powering upthe tablet it shows HP logo with swirls. I have done a factory reset by shutting down tablet and rebooting it holding the volume up button and then I clicked on re-boot but, the ecact same thing happens HP logo with swirls. I can't even find a way to start insafe mode which if I could maybe then I could do a real factory reset.

 

If there is anything that you know of that can help me please, please,and pretty please help!!!

 

Sincerely,Rochichi

 

p.s. anyone with the answers can email me direct at [Personal Information Removed]

1 REPLY 1

‎06-18-2018 11:46 AM

HP Recommended

@Rochichi

 

Welcome to HP Forums. This is a great place to get support, find answers and tips.

 

I understand that your HP 10 2101 tablet  is not booting up and you have already attempted a Reset

 

At this point I would request you to contact our Phone Support for Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Click on "Continue as guest". 
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Click on "Show Options". 
Fill the web-form. A case number and phone number will now populate for you.

 

Thank you 🙂


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" 

KrazyToad
I Am An HP Employee

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.