HP 7 tablet app keeps crashing

[GingerPowder4]

I have an HP 7 tablet for my son and everytime he opens up his clash of clans game it crashes right at the loading screen. Was just wondering if their was an easy fix for this. Thanks for the help.

[A4Apollo]

Hi! @GingerPowder4, Thanks for stopping by the HP Support Forums!

I understand when you open clash of clans game on your tablet it keeps crashing.

Don't worry I'll try to help you out.

Did you make any changes to your tablet?

As you mentioned when you open clash of clans game on your tablet it keeps crashing.

Try to uninstall and reinstall the app from play store and check if it helps.

Try the steps recommended below.

Use the steps in this section to reset an HP Slate 6 VoiceTab or Slate 7 VoiceTab.

1. With the device powered off, press and hold the power button, and the volume up (+) button at the same time until the HP logo is displayed and the tablet vibrates.

   The Android system recovery menu will display seconds after the HP logo displays.

   Figure : Tablet power button

   

   Figure : Tablet volume up button

   

2. When the Android system recovery menu is displayed, use the volume down (-) button to highlight Wipe data/factory reset.

      NOTE:

   The touch screen is disabled when the device is in recovery mode. Use the volume up (+) and volume down (-) buttons to navigate up or down in the recovery menu. Use the power button to make a selection.

   Figure : Wipe data/factory reset

   

3. Press the power button to select.

4. The screen displays Confirm wipe of all user data? THIS CAN NOT BE UNDONE. Use the volume down (-) button to highlight Yes -- delete all user data.

   Figure : Confirm wipe of all user data

   

5. Press the power button to confirm and begin the reset.

6. A recovery system screen shows the reset process. Wait for the reset process to complete.

7. When the screen displays the message Data wipe complete, highlight Reboot system now, and then press the power button to select.

   Figure : Reboot system now

   

   Wait for the device to reboot.

8. The factory reset is complete. Set up the device by following the steps in the HP support document Setting Up Your HP Tablet.

Refer this article to know more information about restoring the tablet back to factory settings. Link: https://support.hp.com/gb-en/document/c04052020

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