Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
The tip of my active pen broke and the "stem" is still in it. How can I get the other half out?
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂
As I understand the HP Active Pen stylus tip is broken,
I'd like to thank you for the detailed description of your concern,
as you have ensured I don't have to ask any more questions, that said, I recommend you replace the HP Active Pen as that is a physical damage and cannot be repaired as such.
If the product is under warranty, send me a private message with the product & serial number along with the country you are in, now.
So that I may help you with the replacement order set up (Also, please be advised that such physical damages are not covered within the standard warranty and may include charges).
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,
Thank you for posting in the HP Support Forum. Have a great day!
Riddle_Decipher I am an HP Employee
Replacement Nibs are available from Wacom for about $5 plus shipping (6 Nibs+Tweezer)
Article: Bamboo Stylus Nibs ACK21716
Compatible if you pen looks like this HP Active Pens T5E12AA T4Z24AA 1FH00AA
Compatible with Elite x2 / Elite x360 / ProBook x360 / Spectre x2 12 / Envy 8 / Pavilion x2 12
- last edited on
I have this issue. What is the solution?
Didn't find what you were looking for?
Ask the community