The tip of my active pen broke and the "stem" is still in it. How can I get the other half out?
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂
As I understand the HP Active Pen stylus tip is broken,
I'd like to thank you for the detailed description of your concern,
as you have ensured I don't have to ask any more questions, that said, I recommend you replace the HP Active Pen as that is a physical damage and cannot be repaired as such.
If the product is under warranty, send me a private message with the product & serial number along with the country you are in, now.
So that I may help you with the replacement order set up (Also, please be advised that such physical damages are not covered within the standard warranty and may include charges).
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,
Thank you for posting in the HP Support Forum. Have a great day!
Riddle_Decipher I am an HP Employee
Replacement Nibs are available from Wacom for about $5 plus shipping (6 Nibs+Tweezer)
Article: Bamboo Stylus Nibs ACK21716
Compatible if you pen looks like this HP Active Pens T5E12AA T4Z24AA 1FH00AA
Compatible with Elite x2 / Elite x360 / ProBook x360 / Spectre x2 12 / Envy 8 / Pavilion x2 12
- last edited on
I have this issue. What is the solution?
Didn't find what you were looking for?
Ask the community