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russie88
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HP Active Pen broken stylus tip

HP Active Pen with App Launch

The tip of my active pen broke and the "stem" is still in it.  How can I get the other half out?

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HP Support Agent
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HP Active Pen broken stylus tip

 

@russie88

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

 

As I understand the HP Active Pen stylus tip is broken,

I'd like to thank you for the detailed description of your concern,

 as you have ensured I don't have to ask any more questions, that said, I recommend you replace the HP Active Pen as that is a physical damage and cannot be repaired as such.

 

If the product is under warranty, send me a private message with the product & serial number along with the country you are in, now.

So that I may help you with the replacement order set up (Also, please be advised that such physical damages are not covered within the standard warranty and may include charges).

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,  

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner, 

Thank you for posting in the HP Support Forum.  Have a great day! 

Regards, 

Riddle_Decipher
I am an HP Employee

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Martixx72
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HP Active Pen broken stylus tip

Replacement Nibs are available from Wacom for about $5 plus shipping (6 Nibs+Tweezer) 

 

Article: Bamboo Stylus Nibs ACK21716 

 

Compatible if you pen looks like this HP Active Pens T5E12AA   T4Z24AA   1FH00AA   

Overview  https://support.hp.com/de-de/document/c05166879  

 

Compatible with Elite x2 / Elite x360 / ProBook x360 / Spectre x2 12 / Envy 8 / Pavilion x2 12

 

 

EU Store

https://eu-store.wacom.com/Catalog/Accessories/Nibs/stylus-nibs-for-bamboo-smart-select-tablets-conv...

 

US Store

https://us-store.wacom.com/Catalog/Accessories/stylus-nibs-for-bamboo-smart-select-tablets-convertib...

 

 

WoodcraftGT
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HP Active Pen broken stylus tip

I have this issue. What is the solution? 

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