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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-11-2019 03:18 AM

HP Recommended
Product: HP Active Pen with App-Launch
Operating System: Microsoft Windows 10 (32-bit)

I recently bought an HP Active Pen with App Launch to go with my Elitebook. It worked fine but now stopped working consistently. Sometimes it works, sometimes it works a little, sometimes it does not work at all.

I tried to contact the support but it does not recognise the serial number I am entering and there is no other way to get in touch with HP.

I changed the AAAA battery (but not the bluetooth battery yet since the cap does not open). This did not solve the problem unfortunately.

 

I am desperate now 😞 I would really appreciate your help! Thank you so much!

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