• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-02-2017 04:39 PM

HP Recommended
Product: HP Elite X2 1012 G1
Operating System: Microsoft Windows 10 (64-bit)

I have an HP Elite X2 1012 G1 that I recently reformatted and reinstalled Windows 10 Pro 64 bit edition.  I went to HP to update the drivers for the tablet and installed the HP Elite X2 1012 G1 Driver Pack version 1607 (sp80845.exe) updated 2017-06-23. 

 

At this time, I am unable to connect to the internet through wifi.  There is no wireless network adapter listed in my Device Manager as show in the picture.  I have manually gone to all of the network drivers on HP and installed each one with no change.  I went to the Intel Website to download the Intel Wireless-AC 8260 drivers for bluetooth and for Intel PROSet/Wireless for windows 10 and this still has not corrected the prbolem. 

 

Please see the screenshots below for reference.  No bluetooth device shows up in the device manager despite installing the HP bluetooth drivers and the Intel bluetooth drivers.  Additionally, no wireless network adapters show up under "network adapters" in "device manager".  I am at a loss as to what else I can do to troubleshoot this problem.  No network adapters or bluetooth adapters.jpgNo network adapters or bluetooth adapters 2.jpg

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.