HP Elite x3 for Verizon - Second SIM Disabled?

[garyt808]

Hi!

I purchased an Elite x3 for Verizon.  Everything seems to work ok, but all the documention I've seen says this phone has dual SIMs.  It includes the combo sim tray so two SIMs can be installed, however the 2nd sim doesn't show up in the phone.  On my Lumia 950XL, there are ALWAYS 2 SIM icons at the top of the screen, regardless if a 2nd SIM is installed or not.  The HP Elite x3 on the other hand, looks like it's a single sim phone.

I took the phone back to the Microsoft store where I purchased it and they opened a brand new Elite x3 for Verizon.  It also did not show any options for SIM 2 and did not work when I installed 2 SIMs.

When I use the diagnotics tools in HP Device Hub, there's a small lock icon next to Dialer 2.  The description of Dialer 2 is "This test verifies the dialer function of the second SIM".

Is there a way to enable SIM 2?  Everything seems like it's there, just disabled.

Thank you!

Gary

[banhien]

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@garyt808 wrote:

.. I purchased an Elite x3 for Verizon. ...

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Hi,

Please talk with Version you may be able to get a second SIM or you have to unclock it that is an area I don't know how to.

Regards.

[pm9dcr]

Curious on the 2nd sim's use.  

Single phone, 2 phone numbers, two ESN's?

I always thought dual sim meant CMDA and GSM.

[ChrisT]

Hello,

The Verizon version of the Elite x3 does not allow you to use the 2nd SIM.  This is a restriction on the Verizon network.  I suggest you use the second SIM slot for a micro SD card.

[pm9dcr]

those slimey son of a guns (Verizon) .. just when I think they have provided all of the reasons to dislike them they come up with a new one.