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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-02-2017 09:51 AM

HP Recommended

I have an Elite x3 purchased back on 11/17/2016. Is this device now supported on Verizon or is it only the current x3 being sold now?

3 REPLIES 3

‎11-13-2017 06:09 AM

HP Recommended

Hello,

 

I work on the Elite x3 Support team.  You would need to purchase the CDMA unit that is sold to work on the Verizon network.   Your Elite x3 was sold to work on the GSM network (AT&T or TMobile).  There are only 3 Part numbers sold for Verizon: 1PK92AA, 1PK93AA. 2CF73UT.  

 

You can call the Support line at 1-866-625-1175

 

Thanks,

‎01-26-2018 06:32 PM

HP Recommended

I noticed that the HP X3 is now compatible with Verizon CDMA networks.  Do you know what was done to the phone to make it work on Verizon?  I have a Nokia 950 XL.  Is this a software upgrade?  I would be happy to pay for it if it would get my 950 XL to work on Verizon

‎01-31-2018 02:44 PM

HP Recommended

There is a different hardware model that works on Verizon.  Be sure your purchase says Verizon.  Then make sure customer service activates VOLTE for the device as well...!

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