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GreggH
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HP Office Jet 6700 no longer prints from my Android phone via HP Smart app

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HP Office Jet 6700
Android 9.0 Pie

Up until about 12 days ago, I was able to print from my Android phone, now I cannot.  What's happening?

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sandytechy20
HP Support Agent
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@GreggH

 

Welcome to HP support community.

 

Are you getting any error message while printing from smart app?

 

Meanwhile:

 Uninstall and reinstall the HP smart app and check if that prints fine.

Here are the steps:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

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GreggH
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Screenshot_20200212-063148.png

  Sandy,

Which one of these two apps is the correct one for my HP6700 Office Jet?  Is the blue one just an updated version of the white one that I've had on my phone for a couple of years. Is the HP6700 still supported in either of these apps?  

I was able to print again after receiving some updates this morning but it doesn't explain why I lost printing capability for over a week.

 

Gregg

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sandytechy20
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@GreggH

 

Install the one which says HP smart app.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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