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Kirsty3
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HP Pavilion x2 detachable keyboard not working.

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Pavilion x2

Keyboard was working fine then suddenly stopped altogether. Cant do suggested shut down and try esc repeatedly or f2 as it isnt working at all so cant check operating system. Do i need to check with another usb keyboard or accept defeat and take to a specialist?

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A4Apollo
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Hi! @Kirsty3, Welcome to HP forums.

 

I understand your Pavilion x2 detachable keyboard is not working.

 

Don't worry I'll try to help you out.

 

Did you make any software or hardware changes on your PC?

 

Please provide the product number of your PC to assist you better.

 

Try the steps recommended below.

 

If your keyboard is not working:
Turn off the computer and then restart it.
Press the Esc key repeatedly to see if a startup menu opens.
If a setup menu does not open, the integrated keyboard hardware is not working. The integrated keyboard in the notebook should be serviced or replaced. To continue using the notebook, connect a USB-wired keyboard to a USB port and restart the computer.
If a setup menu opens, use the arrow keys to navigate the menus. If these keys are working in the startup menu, but then fail when Windows loads, the problems might be related to the keyboard software.
Restart the computer.
In Device Manager, uninstall and reinstall the keyboard software:
In Windows, search for and open Device Manager.
Click View and select Show Hidden Devices.
Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.
Continue removing device names in the Keyboards category until all device names have been uninstalled.
Restart the notebook. Right-click Start (), select Shut down or sign out, then select Restart.
Wait for the computer to restart and open Windows.
The keyboard should now work correctly.

 

 

 

Let me know if this helps!

Have a pleasant day ahead! 🙂

 

 

A4Apollo
I am an HP Employee

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Vancolter
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I have the same problem. And i have a question before doing the procedure. So after unistalling the software and turning it on i will install it right? Do i still need to have an installer cd to do that? Or i will just repeat the step and click install? Im a little bit scared to do it because i might need an installer to be able to do it.
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Vancolter
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@MrRobot maybe you can help me?
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