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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-23-2019 09:26 AM

HP Recommended
Product: Pavilion x360 m3 convertible

I was in the middle of doing a hard resey .on my laptop when all of a sudden it died when it came back on  it won't go to home screen it says go to www.hp.com/go/techcenter/startup I can't figure out wat to do

1 REPLY 1

‎03-24-2019 06:20 PM

HP Recommended

@Tinalynn1705

 

Welcome to HP support community.

 

Perform a hard reset on the notebook

Refer this HP document for the steps to do a hard reset:- Click here

 

Follow these steps to restore the BIOS default settings. Turn off the computer and wait five seconds. Press the Power button to start the computer, and press the F10 key repeatedly to open the BIOS setup menu. On the BIOS Setup screen, press the F9 key to select and load the BIOS SetupDefault settings.

 

Perform a system restore on the notebook

Refer this HP document for the steps to perform restore:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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