• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-28-2019 08:16 AM - edited ‎04-28-2019 08:23 AM

HP Recommended
Product: HP Slate 10 HD

I recently tried to update my HP Slate 10 HD to Android 4.4.2 through just clicking update in the settings. After installing, which took quite a while, it rebooted, only to show a what i could only describe as a broken Android symbol. I started googling and noticed that i wasn't the only one having this problem, but possibly the only one after approximately 2015. I tried the solutions I read on this forum, but all of them refer to a HP download page where you could find a working update, only now, there was nothing except a download for HP Support Assistant. 

 

So could anyone tell me where you could find a working update.zip?

(Sorry for grammatical mistakes, English isn't my first language)

 

(Edit: I also tried a Factory Reset, also with no luck)

1 REPLY 1

‎04-29-2019 12:53 PM

HP Recommended

@simon1234555 If not done already, I suggest using a MicroSD card to reset the tablet as the factory reset you've attempted, hasn't worked:

If your tablet does not start normally, or if you do not remember the lock screen password, it might be necessary to perform a reset without turning on the tablet.

   CAUTION: 

All data saved on your device is deleted when you perform a factory reset. All apps are uninstalled. Data stored in your Google Account can be restored. Back up all important files, either on the Web or with an external storage device, before resetting the tablet.

Use the following steps to begin the factory reset:

  1. Charge the tablet for at least half an hour, and then disconnect the charging cable from the tablet.

  2. If you have a microSD card installed in the tablet, remove the memory card before resetting the tablet.

  3. Select your tablet model from the list below to view instructions for resetting the tablet.

Please click here and find the steps under - "Resetting when the tablet does not start".

 

P.S: Welcome to HP Forums! 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.