cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
uberg
New member
5 2 0 0
Message 1 of 15
1,796
Flag Post

HP Slate 17 - Google Play Store has stopped

HP Recommended
HP Slate 17
Android 4.4 KitKat

Unfortunately I cannot use my tablet HP Slate 17.

 

I have followed advices ro Reeboot and Restart several times but I cannot get rid of the message "unfortunately google play serve has stopped".   The result is that the tablet get blocked and i cannot therefore use it for any purpose.

 

Anyone has an idea what the problem is and how it can be solved?

0 Kudos
14 REPLIES 14
sandytechy20
HP Support Agent
HP Support Agent
25,686 25,566 1,410 1,482
Message 2 of 15
Flag Post
HP Recommended

@uberg

 

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you are getting "unfortunately google play serve has stopped" error on HP Slate 17. I would like to help you resolve this issue. 

 

However, I will need a few details to provide an accurate solution,

  • When did this issue start?
  • Did you do any hardware or software changes?

Meanwhile

1. Remove the updates for your Google Play

- Go to the menu–>settings–>apps–>all–>google play store–> uninstall updates, then reboot your device.

2. Remove the cache for your Google Play

- Go to the menu–>settings–>apps–>all–>google play store–> remove cache, then try to run your google play again. It is better to do a reboot.

3. Try to delete and re-install Google Play

- In some cases, delete and re-install resolve this issue.

4. Try to delete your google account and add your google account again

- Go to the menu -> settings -> account remove your current google account then add it again here.

 

Let me know if that helps.

Cheers.

Sandytechy20
I am an HP Employee

0 Kudos
uberg
Author
New member
5 2 0 0
Message 3 of 15
Flag Post
HP Recommended

Thanks for the answer and proposal for a procedure to fix my problem.

 

I have a problem with item 3: "Try to delete and reinstall Google Play"

 

How do I re-install Google Play ?

 

Regards uberg

0 Kudos
sandytechy20
HP Support Agent
HP Support Agent
25,686 25,566 1,410 1,482
Message 4 of 15
Flag Post
HP Recommended

@uberg

 

Thanks for the reply.

I appreciate your time and effort.

 

This issue may require one to one interaction with the HP Phone Support.

 

I suggest that you contact HP Phone Support for further assistance at the link: www.hp.com/contacthp

 

You have a good day ahead.

Cheers.

Sandytechy20
I am an HP Employee

0 Kudos
Eggtastico
Level 1
4 4 0 3
Message 5 of 15
Flag Post
HP Recommended

I have this issue on 2x Slate 17 I purchased late January 2017

ie they are both still in warranty, despite HP website saying they are not.

I have supplied my original invoices to HP.

 

From what I can work out, the issue is with Google Play latest version.

 

If you uninstall back to factory default as supplied on HP tablet, it works.

However, it then auto updates & stops working.

Once auto updates, it then auto updates other apps & stops they keyboard from working, as well as google+ & a few other things.

With no keyboard, the device is rendered useless.

 

I am currently in discussion with HP who think its Google problem, while I say it is theirs, as they are stopping me from turning off auto update - which can be done if the device can be rooted.

 

If I learn anything, I will let you know. Otherwise I can see me submitting my case to a legal challenge.
HP are by far the worst incompentent 'support' staff I have ever dealt with. 

 

RICO8555
New member
1 1 0 1
Message 6 of 15
Flag Post
HP Recommended

Is there any update on this issue? i am having the same problem with very little help from HP.

Regards 

Ricko

AbbasBH
Level 1
8 5 0 2
Message 7 of 15
Flag Post
HP Recommended
I'm facing the same issue please resolve this matter ASAP
0 Kudos
Eggtastico
Level 1
4 4 0 3
Message 8 of 15
Flag Post
HP Recommended

not heard anything from hp...

seems their consumer support is as bad as their business support.

I have no idea how they are still in business with such poor aftercare.

Eggtastico
Level 1
4 4 0 3
Message 9 of 15
Flag Post
HP Recommended

https://support.hp.com/in-en/drivers/selfservice/hp-slate-17-l000-all-in-one-desktop-pc-series/71617...

 

Seems android updates are avaialbe there for my model.

Going to give it a whirl with Nugat.

0 Kudos
Eggtastico
Level 1
4 4 0 3
Message 10 of 15
Flag Post
HP Recommended

FORGET THE BELOW - IT DOES NOT SEEM THERE ARE LATER ANDROID OS's

INSTEAD THEY LIST THEM ALL BUT WITH THE SAME VERSION & DATE FOR EACH RELEASE!
INCOMPETENCE! 

 

 

Ok

It seems to be doing an update.

You need to copy the file to an SDCARD

I faffed around for ages trying with USB Stick

 

You need to goto recovery mode by holding down the DOWN VOLUME button + holding the POWER ON button

Then release once you get android splash screen

Scroll to SDCARD Update using volume button & POWER BUTTON as ENTER Key

Select the UPDATE ZIP File & away its going.....

ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation