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Comanche_1
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Message 1 of 2
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HP Slate 21 PRO not initializing correctly

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HP Slate 21 Pro
Android 4.1 - 4.3.1 Jelly Bean

My computer was working ok , then I had to reboot and now it either flickers on th e screen or gets stuck in the HP Logo.

Thank you

Jose Ramirez
1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Comanche_1,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the slate is not booting correctly.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details.

  • When was the last time the slate was working fine?
  • Have you made any software or hardware changes?
  • Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you perform a reset on the Slate and check whether the issue is resolved.

 

Here is how it is done.

 

1. Select the All Apps icon from the Home screen, and then select Settings.

NOTE: The apps on the screen are arranged alphabetically.

2. Select Backup & reset.

3. Under Personal Data, select Factory data reset.

4. Select Reset tablet

 

I await a response at your earliest convenience and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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