HP Slate 21 k100 - Stuck on HP Logo screen

[Craig003]

My  HP Slate is stuck on the HP Logo Splash screen and will not continue to boot.  I have tried to unplug it, reboot it and I even factory restored it (Volume down & power), but nothing works.  I have searched your website for the OS software and boot file, but can't find it.

How do I get past the HP Spash screen?

My software version is KOT49H.17r.25.1-011.11-WW

Thanks in advance

[MKazi]

@Craig003

Thanks for reaching out to us on HP Support Forums. 🙂 I came across your post and would like to help.

I understand that you have an HP Slate 21-k100 All-in-One and it does not load into the Android operating system. It is stuck at the HP logo screen. I read that you have restarted the slate and even performed a factory reset on it. I appreciate the steps you have performed and have certainly done a good job. Fabulous analysis. Spectacular diagnosis of the issue before posting. Kudos to you for that.

I would like to know the following information to assist you better:

• Did any updates happen recently?
• Any other changes or software that was installed?

I recommend you to perform the following steps and check if it helps:

• Please power off the HP Slate.
• Disconnect all devices connected to it and also disconnect the power cable.
• Press and hold the power button for 10 seconds and then release it.
• Reconnect all devices and power cable and power it on.

If the Slate continues to be stuck at the HP logo screen then there could be an internal failure. I suggest you to contact our HP phone support to explore the service options for it. 

Please feel free to let me know if you have any questions. All the best! 🙂

[Craig003]

I didn't download any new apps and there were no updates that I am aware of recently.

I previously did the "power off, disconnect all devices and power cord, press & hold power for 10 seconds" and it still loads to the HP spalash image only.

Where can I find the HP Android software zip file so I can reinstall using the SD card option?

[MKazi]

@Craig003

Thanks for your reply. I appreciate your valuable time in troubleshooting this issue.

I did check and could not find an Android software zip file. I suggest you to reach out to HP phone support to explore the service options for your HP Slate 21-k100 All-in-One. 

Let me know if you have anymore questions. Take care!