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Choudhury
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HP Slate 7 Voice Tab stuck in dead android logo after factory reset

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HP Slate 7 Voice Tab
Android 8.0 Oreo and older

Hi Experts,

I have a unique issue, (as far as I think, did not find in google search), with my HP Slate 7 tab currently stuck or dead I am not sure. It was working all well and suddenly the settings app was not responding. I read online to do a factory reset and after that, it would not reboot anymore. I have downloaded the firmware ROM from the official HP Website https://ftp.hp.com/pub/softlib/softw...6-1/update.zip and tried downloading the android sdk to do an update using ADB sideload. But I still see the same issue. Is there any way to recover my device?

The tablet is not rooted, it is in stock firmware.

 

Edit: How do I know if this is South East Asia Model or India for downloading the recovery image?


S/N: [edited]

P/N: G1W01PA#ACJ

RMN: HSTNH-B20C


Appreciate your input.

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praveen196
HP Support Agent
HP Support Agent
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@Choudhury Welcome to HP Community!

 

I reviewed your post and I understand that you are having issue resetting the tablet to the factory settings.

 

Don’t worry, I assure you I will try my best to get this sorted J

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

  • Why are you doing a reset?
  • What is the exact issue you are facing with the tablet?
  • Have you made any software or hardware changes on the Tablet?
  • Have you performed any troubleshooting steps before posting?

 

Meanwhile, follow the steps in the below article to reset the tablet and check if it helps.

 

http://bitly.com/2vSx2aU

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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