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paulieddt
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HP Slate 7 started to shut down spontaneously

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HP Slate 7
Android 4.1 - 4.3.1 Jelly Bean

HP Slate 7 has stared to shut down whenever it feels like. Was in the middle of a charge and came back to find screen blank. Pressing & holding on/off button did not restart it but rebooting through pressing volume & on/off.  Selected re-boot system now & it came back on. Within a few minutes of this, it turned itself off again. Followed the same process and this time it stayed on for an hour or so. 

 

Plenty of battery in it. Checked for system update and says it is up to date but will not run a check. States last check for an update was 30/08/2017.

 

Device is used daily. Charging port replaced about 2 years ago.

 

Is it coming to the end of it's life & I need a replacement or is it a case of going down the factory reset route - which I don't want to have to do?

 

HP Slate 7 4601

Androird 4.1.1

kernal 3.0.8+

v1.05.18

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KrazyToad
HP Support Agent
HP Support Agent
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@paulieddt


Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I have gone through your Post and I would like to help

 

I appreciate all your efforts and expertise in troubleshooting this issue

 

Unfortunately you might have to perform a complete Factory Reset to ensure it is not an issue with the OS

 

Please backup your data and perform the Factory Reset

 

  1. With the tablet powered off, press and hold the volume down, volume up, and power buttons at the same time.

  2. When an HP logo appears on the screen, release the buttons.

    After a few seconds, the Android system recovery menu appears.

  3. Use the volume down button to move the highlighted selection to wipe data/factory reset.

       NOTE: The touchscreen is disabled when the tablet is in recovery mode. Use the volume up and volume down buttons to navigate up or down in the recovery menu, and use the power button to make a selection.

    Figure : wipe data/factory reset

    wipe data/factory reset highlighted in Android system recovery menu
  4. Press the power button to select.

  5. The screen displays Confirm wipe of all user data? THIS CAN NOT BE UNDONE. Use the volume down button to move the highlight down to Yes -- delete all user data.

    Figure : Confirm wipe of all user data

    Confirm wipe of all user data
  6. Press the power button to confirm and begin the reset.

  7. A recovery system screen shows the reset process. Wait for the reset process to complete.

  8. When the screen says Data wipe complete, highlight reboot system now, and then press the power button to select.

    Figure : reboot system now

    reboot system now

    Wait for the tablet to reboot.

  9. Set up the tablet 

You can refer to this Link: https://support.hp.com/vn-en/document/c03678322

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and this will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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