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DazeYesune
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HP Stream 14, not charging battery problem

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HP Stream 14
Microsoft Windows 10 (32-bit)

My HP latop 14, decided that it won't charge. Meaning it was a battery problem the charger works fine just that the battery doesn't want to charge. I bought a replacement AC Adapter it worked but couple days ago it stopped again. The AC Adapter charger is still brand new. Back to my problem point is the battery doesn't want to charge at all. Is there anyway I can fix it. 

 

 

 

Will letting it completely drain then try charging work? 

 

Will Taking the back apart and taking out the battery then putting it back in work?

 

I don't want to take it apart seeing how I don't want to damage it at all. Is there any solution?

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sandytechy20
HP Support Agent
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Message 2 of 2
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@DazeYesune

 

Welcome to HP forums, I see that you are getting charging issues on your notebook.

 

I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

 

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

 

Cheers.

Sandytechy20
I am an HP Employee

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