This is a great place to get support, find answers and tips to your technical queries.
Let's run the hard drive test and check if it is working fine.
Use the following steps to open the Component Tests menu.
Hold the power button for at least five seconds to turn off the computer.
Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
On the main menu, click Component Tests.
The Component Tests menu displays.
Your Component Tests menu might be different, depending on the components installed on your computer.
Click Hard Drive, and then click Quick Test.
Click Run Once.
The Hard Drive Quick Test begins. If the computer has more than one hard drive, select the drive you want to test. To test all the hard drives, select Test All Hard Drives.
When the test is complete, the screen displays the results. Test results are also available in the Test Logs on the main menu.
If the hard drive passes the Quick Test, but there is still a problem with the hard drive, run the Extensive Test. This test includes the SMART Check, Short DST, Optimized DST, and Long DST. To run these tests individually, select them from the Hard Drive Tests menu.
If the hard drive fails a test, write down the failure ID (24-digit code) for when you contact HP Customer Support. The information is also available in Test Logs on the main menu.
If the test passes it indicates that the hard drive is working fine.
I have sent you a private message, for more details that cannot be shared in a public post.
Can you please check your inbox on the forums page for the private message.
Have a great day!
Raj1788 I am an HP Employee
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