@Sermin
Good Day. A warm welcome to the HP community.
I reviewed the case regarding issues with the computer. I will be delighted to assist you here.
Follow this document which will lead you to a guided troubleshooter, which will provide you step by step instructions. By the end of the document I'm sure the issue would be resolved. 🙂
Note: Performing a system recovery will take it back to the factory settings, please take a back up of the data, before trying it. 🙂
This should do the trick for you.Please perform all these steps patiently as it is critical to resolving the issue.
Hope this helps. Let me know how it goes. 🙂
Barachiel
I am an HP Employee