HP Support Assistant Not Working

[KyleCasey]

The HP Support Assistant on my PC crashes and force closes anytime I click on anything besides the settings button. It doesn't show an error message or anything, it just acts like it's loading for a second or two then closes itself. The support assistant worked just fine when I was running Windows 7 but I had to re-download and reinstall after upgrading to 8.1 and ever since then, it's had this issue. 

[Flower_Bud]

@KyleCasey

Thank you for joining HP Forums.

I'll be glad to help you 🙂

As I understand, HP Support Assistant does not work on your notebook, 

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

Have you tried uninstalling and reinstalling HP Support Assistant?

Does this happen when you open other applications on your notebook?

Let's try these steps to resolve the issue:

Uninstall and reinstall HP Support Assistant:

1. In Windows, search for an open Uninstall a program.

2. On the Programs and Features window, select HP Support Assistant, then click Uninstall.

3. Click Yes on the Programs and Features screen to confirm you want to uninstall HP Support Assistant.

4. Restart your computer to complete the process.

5. When the uninstall process is complete, open a Web browser and go to the HP Support Assistant website. Follow these steps to download HP Support Assistant:

6. Click Download HP Support Assistant.

7. When the download bar is displayed at the bottom of the screen, click Save.

8. When the download completes, click Run, then follow the on-screen instructions. This might take a few minutes to complete.

9. When the installation completes, select Yes, then click Finish to restart the system.

10. When the system restarts, the HP Support Assistant  icon displays on the task bar. Click the icon to open the application.

For more information, you could refer to this article: Click here

If the issue persists, you could create a new user account and check the functionality of the HP Support Assistant in the new account. 

Let me know how this goes,

Cheers!

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

[KyleCasey]

I have tried all of those things already and I am still having the issue. 

[Flower_Bud]

@KyleCasey

Thanks for trying possible steps,

In this case, I would suggest you perform System Recovery to resolve the issue using HP Recovery Media. To order Recovery Media, you could refer to this article: Click here

Or I will send you a private message to assist you with the next course of action. Please check your forum private message box next to the bell notification icon on the upper right-hand corner for a private message from me for further assistance.