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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-24-2020 12:22 AM

HP Recommended
Product: LQ083AA
Operating System: Microsoft Windows 10 (64-bit)

Upon installing the HP Mouse suite software and trying to run the pairing wizard, I get a "No SoftAP" warning and the wizard stops. I would really like to use this mouse please help.

1 REPLY 1

‎06-29-2020 08:09 AM

HP Recommended

@parguy007 Welcome to HP Community!

 

I understand that the wireless mouse is not working.

 

Have you tried this mouse on a different device?

 

Look at this thread. There are multiple solutions listed in the 12 pages of the thread (See page 8,  10 and 11). It includes everything from going to the Device Manager/Network Adapter and enabling "Microsoft Virtual Wifi Miniport Adapter" to running CMD prompt.

Each solution worked for some but not others. It will be a trial and error effort.

There was no One-Fix-All for this.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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