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‎04-27-2019 02:19 PM

HP Recommended
Product: HP Windows Mixed Reality Headset VR1000-100nn

Hi, i own the HP Windows Mixed Reality for about 8 months (still have the warranty) and i think after using it so much the cable just started not connect good (the screen goes black sometime and turns on again) and i would ask if its possible to get a new cable from hp? i bough the wmr headset from a store in denmark so do i need to contact the store or hp? please help i want a new cable so much! 

thanks, Hubert

1 REPLY 1

‎04-28-2019 02:10 PM - edited ‎04-29-2019 02:27 PM

HP Recommended

@Hubo
Thank you for posting on the HP Support Community.

This sounds like hardware related issue with the cable. Hence, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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