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Bluego78
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HP X2 10-p020nl No boot...!

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HP X2 10-p020nl

For the second time in its like my HP X2 10-p020nl has began to give me problems...

 

I was doing nothing and it stops... black screen... dead!

 

now I can’t boot it... I press the power button but nothing happens... sometimes a black screen appears but nothing happens... sometimes it seems windows is started because if you insert an usb device you can hear the BEEP.. but the screen remains black... and this is when you’re lucky ... because the most of time it doesn’t start... nothing... dead!!

 

ehat can I do?

 

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asmita6658
HP Support Agent
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Hi @Bluego78

 

Welcome to the HP Support Community. 

 

To better assist you - Were there any recent changes made to the computer? 

 

While you respond to that, try these steps -

 

1) Shutdown the computer.

2) Unplug all the Adapter and peripherals connected.

3) Press and hold down the power button for 15 to 20 seconds.

4) Plug-in the Adapter.

5) Try to turn on the computer.

 

Also, try performing a hardware test - 

 

1) Hold the power button for at least five seconds to turn off the computer.
2) Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3) On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
4) Click Extensive Test.

 

You may also try these steps - HP PCs - Computer Does Not Start

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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Bluego78
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I can’t do any of these tests because my laptop won’t start! Nothing happens if I press the power button neither if I hold it down!!

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asmita6658
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@Bluego78

 

This looks like a hardware issue. I'd suggest you Contact HP in your region regarding the service options for your computer.

 

Have a great day! 

Asmita
I am an HP Employee

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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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