• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-01-2018 03:41 PM - edited ‎11-01-2018 03:43 PM

HP Recommended
Product: HP Z5000 Bluetooth Mouse
Operating System: Android 6 Marshmallow

Hello,

 

I bought the HP Z5000 Bluetooth Mouse to use it with my Samsung Tab S 10.5 tablet that runs on Android 6.0.1.

The tablet finds and pairs with the mouse without any problems, and it shows as connected.

In the input settings I even see the option to control mouse speed.

But the problem is: I do not see any cursor nor mouse pointer on the screen. Also scrolling or clicking does not have any effect.

 

I tried the mouse on a Samsung S7 phone (android 8.0.0) via Bluetooth and it worked perfectly. Also on a laptop it worked fine. But not on the tablet for which I bought it.

 

I spend hours googling the problem but did not find a solution. Can anyone help?

Thanks,

Smartyx.

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.