My son downloaded an update on his HP Envy and now it won’t boot up. Did a systems check (memory and hardware) with no issues found. Tried to do a factory reset (F11) and it will not work. Stuck in a loop of HP logo followed by an announcement that it is trying to undo but then cycles back to the HP logo. Any help would be appreciated. Thanks
Hi First:- Turn off the computer, press and hold the PWR button for 4 seconds.
Then - Leave only keyboard and mouse connected, disconnect all externally connected devices such as Docking Station, USB storage devices, displays, and printers. Unplug the AC adapter from the computer.
Next - Press and Hold the Power button for 15 seconds to Hard Reset. Rinse and Repeat; Re-Connect the AC adapter.
NOW begin checking/testing/proving the Hardware is fit for purpose. Power on your PC, press ESC (repeatedly), then F2 at the prompt. Choose System Tests (Fast Test does a 4 minute hardware check).
Which you have done. Therefore next would be to try another PC and make a bootable DVD/USB
Appreciate the info but no joy. Perhaps I didn’t make it clear but this is a laptop. I can get to the bios and have run a systems check (memory, quick hardware and. Extensive hardware) with no faults detected. I decided to do a factory reset but F11 will not do anything. It simply tried to boot up with the hp logo then a message pops up stating that the system is attempting to in-do the last changes and cycles back and forth between the hp logo and that message