HP stream 14 laptop won't start

[tellico307]

Hi,

I purchased an HP stream laptop 3 months ago and it's been working fine with light use but as of two days ago it wont turn on.  The battery charge light was red so I plugged in the charger but it still won't turn on.  When I try to power it up the light indicates that the computer is on but the screen in off. 

I have tried the hard reset below which hasn't worked, and I've also tried running the battery down again and restarting it but that didn't work either.  I tried to take the computer back to the store (Staples) last night but they said they couldn't do anything and recommended I buy a new one.  Unbelievelable that this laptop hasn't even lasted 6 months.  At this point I'm willing to take apart the computer to see if I can fix the issue as I have nothing to lose at this point and the store won't stand by their porducts.  Any tips on what can be done?

Perform a hard reset on the notebook.

1. Turn off the computer.

2. Remove the computer from any port replicator or docking station.

3. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.

4. Unplug the AC adapter from the computer.

5. For most laptops, press and hold the Power button for 15 seconds to reset.

   • If your laptop model is listed below, use the instructions specific to your computer.

6. Plug the AC adapter back into the laptop computer, but do not connect any of the peripheral devices.

7. Press the Power button to turn on the computer.

8. If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.

9. After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.

10. Your laptop has been reset. After a power reset, it is a good idea to run Windows Update and HP Support Assistant to update all device drivers. See Updating Drivers and Software with Windows Update (Windows 10, 😎 and Using HP

    Support Assistant (Windows 10, 8, 7) for more information.

[A4Apollo]

Hey there! @tellico307, Thanks for stopping by the HP Support Forums!

I understand you have issues powering on your laptop.

Don't worry I'd like to help you out.

Did you make any hardware or software changes on your PC?

Have you tried checking with a different adapter?

Splendid analysis and remarkable patience shown. It is immensely appreciated.

Check if the pin inside the DC (Charging) port is bent or broken.

Try plugging the adapter into a different wall outlet and check if it helps.

Please try the steps recommended below.

1. Disconnect all peripheral devices and remove all USB devices and media cards. You want to test the computer not the accessories!

2. Disconnect the AC power adapter and then press and hold the power button for at least 15 seconds.

3. Reconnect the AC power adapter (but do not connect the battery), Press the Power button, Look for glowing LEDs near caps lock and num lock keys, and Listen for sounds of a disk drive and fan turning.

Also, refer this article to further troubleshoot no power issues with your laptop. Click Here

If the issue still persists after trying out the steps. It is a hardware issue with your laptop.

I will share you the service options dedicated to your PC through a private message.

Please watch your inbox for more information.

Have a pleasant day ahead!

Take Care! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Buzzkill1]

I have done like all the steps still won't turn on

[Riddle_Decipher]

@Buzzkill1 I'm afraid if you've done all those steps and the issue persists, this seems like a hardware malfunction and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.