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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-24-2017 06:11 AM

HP Recommended

Hi! @anuragkumar, I am the MrRobot. It looks like you were interacting with @Muinuddin Kazi, but he is out of the office today so I'll take over from here.

 

As you mentioned the ROM that was recommended previously was for  HP 10 2101us.

 

I have checked the records and I was unable to find the drivers for your tablet.

 

I would suggest please contact HP support and get the service options.

 

Link to contact HP.

 

 

 

Have a wonderful day ahead! 

Take Care! 🙂

A4Apollo
I am an HP Employee

‎04-24-2017 08:08 AM

HP Recommended

I also have downloaded the same package, but its failed at the verification stage and installation aborted message flashed.

I have tried in many methods  of uploading update.zip file downloded from the lin you provided and   Factory reset also failed 

 

HP10 1901 tablet  still at bootloop.

 

Kidly help us and provide the update file for HP10 1901 model

 

Awaiting for your reply

 

Regards

Mohan

‎04-24-2017 01:45 PM

HP Recommended

Hi @anuragkumar

 

I recommend you to contact phone support to further diagnose the issue.

 

Follow below steps to contact phone support.

 

Open link:  www.hp.com/contacthp/
Enter Product number or select to auto detects
Scroll down to "Still need help? Complete the form to select your contact options"
Scroll down and click on HP contact options - click on Get phone number.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

‎04-28-2017 10:35 AM

HP Recommended
My Tablet (same model: hp 10 1901)
was stuck in bootloop and after chatting with HP support, I was given the same download link whereby during installation it aborted.. Why isnt there a correct download link for the device..? I was asked to visit the nearest HP centre.. My question is.. even they are going to do same firware installation which needs a correct update.zip file.. why isnt that file provided correctly for us.. if it was done it would save us time and money.. While there are multiple versions of update.zip for other HP Tablet models, why isnt there even a single straight file for the model we own??

‎04-28-2017 10:40 AM

HP Recommended
you can view the entire conversation I had at this link below:

https://h30434.www3.hp.com/t5/Android/Can-t-find-original-firmware-for-my-tablet-model-in-your/td-p/...
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