cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
balasid
New member
2 0 0 0
Message 1 of 2
532
Flag Post

HP10 1901 Tablet stcuk in boot loop.

HP Recommended

my tablet is stuck on bootloop.i've tried factory reset and update.zip that was given by you but this all does not work when i try to flash update.zip it says signature verification failed.please help me what can i do an i've also lost my product number.please please please help me

0 Kudos
1 REPLY 1
Jeet_singh
Retired
Retired
21,068 21,032 1,398 2,343
Message 2 of 2
Flag Post
HP Recommended

Hi @balasid,

 

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! As I understand you are having issues with your HP tablet stuck in boot loop. Don't worry I'll be really glad to help you with this.

 

Since you have already tried to perform a factory reset on the tablet and this has not helped to fix the issue. I would suggest the next step would be to contact our HP phone support for a possible hardware failure.

 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

 

If you have any troubles, let me know and I will do my best to help!

 

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

 

Regards,

Jeet_Singh
I am an HP Employee

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation