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LepetiteTM
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Message 1 of 4
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Hard reset Slate 7

HP Recommended
HP Slate 7 HD Tablet
Android 4.1 and older

I have a slate 7 hd tablet, I forgot my password and I tried the hard reset but it is not working. I tried holding the power button and + volume up key at the same time but the wipe screen never appears.

 

I also read about holding the power button for 10-20 seconds and didnt work.

 

When i simultaneously hold the power button, volume up and volume down keys, it goes into FTM.

 

I appreciate your help.

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Barachiel
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Message 2 of 4
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Hi @LepetiteTM ,

 

Thank you for posting on HP Forums,

The Barachiel is at your service.

 

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

 

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

 

In the meantime, please try the steps mentioned on this link: Click here

 

Please reply with the details for further assistance.

Eager to help!

Barachiel
I am an HP Employee

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LepetiteTM
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Message 3 of 4
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Thank you for your answer. i tried the following steps from the HP Slate7 HD instructions,

 

1. With the tablet powered off, press and hold the volume up (+) button and power button at the same time.
Figure : Tablet power and volume up buttons
Back view of tablet with the power and volume up buttons highlighted
2. when  an HP logo displays on the screen, release the buttons.

 

The problem is that the Android system recovery menu does not display, the tablet just turns on as normal.

 

thanx

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sandytechy20
HP Support Agent
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Message 4 of 4
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@LepetiteTM

 

I see that you were interacting with @Barachiel. I'd like to help.

 

Thanks for the reply.

I appreciate your time and effort.

 

This issue may require one to one interaction with the HP Phone Support.

 

I suggest that you contact HP Phone Support for further assistance at the link: www.hp.com/contacthp

 

You have a good day ahead.

Cheers.

 

 

Sandytechy20
I am an HP Employee

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