• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-10-2016 02:57 PM

HP Recommended
Product: HP Elite x2 1012 g1
Operating System: Microsoft Windows 10 (64-bit)
I am trying to use an Anker charger with a usb-c port and four smart USB ports for convenience when I'm traveling -- in place of the HP 45 watt charger that comes with the tablet. It's rated for 60W and has the correct amp/volt specs but the tablet won't charge. No led light and no actual charging.

Is this a firmware or proprietary issue with the elite x2 as I thought all thunderbolt/usb-c connectors were standardized? This charger works for other devices and tablets with usb-c.
2 REPLIES 2

‎09-11-2016 09:29 PM - edited ‎09-11-2016 09:31 PM

HP Recommended
@54jeff wrote:

Is this a firmware or proprietary issue with the elite x2 as I thought all thunderbolt/usb-c connectors were standardized? This charger works for other devices and tablets with usb-c.

Actually, yes it is a proprietary feature HP has implemented because as they put it, USB-C is (or was at the time) still new. Thus they limited charging to only HP approved units to prevent possible damage from faulty 3rd party chargers.

 

But I believe the X2 should still charge while the computer is powered off. If it does not, then I guess you found a charger that completely wont work on the X2 1012.

 

Sorry.

‎01-29-2017 11:21 AM

HP Recommended
I have been trying to find chargers and USB-C docks that would work with the Elite x2 for weeks.  I finally found both randomly at Best Buy so I thought I would share with the group. 
 
Charger - Targus 45 Watt USB Type-C Laptop Wall charger.  It has a 6 foot cable and comes with the 12V/3A setting that apparently the Elite X2 needs.  Best of all it only costs $30.  I have no idea how long it will last, but good to finally have something that works that isn't as big as the one that comes with the X2. 
 
Dock - J5Create USB Type-C multi-adapter.  It allows power to pass through it (PD 2.0 compatible) and has 2 USB3.1 ports, Ethernet and HDMI.  You have to let the drivers install, but after it does, the combination Targus and dock seem to work wonderfully thus far. Its a little pricier (its costs $75 at BestBuy), but I can confirm it works.  
 
Hope this helps folks who have been looking.  
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.