cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
stefir
New member
1 0 0 0
Message 1 of 3
632
Flag Post

Hi I have a problem in that the speaker works fine with some devices but not with my samsung j2 pro

HP Recommended
S6500
Android 7.0 - 7.1.2 Nougat

Hi I have a problem in that the speaker works fine with some devices but not with my samsung j2 pro 2018 phone, is there a solution or are they not compatible?

0 Kudos
2 REPLIES 2
Raj1788
HP Support Agent
HP Support Agent
11,683 11,674 582 662
Message 2 of 3
Flag Post
HP Recommended

@stefir

Thank you for joining HP Forums. 

This is a great place to get support, find answers to your technical queries.

 

It clearly says that the HP Speaker is working fine.

 

I suggest you update the Android and remove the added Bluetooth and add it again.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

0 Kudos
brookgyn
Level 1
15 13 0 1
Message 3 of 3
Flag Post
HP Recommended

I'm guessing that the problem lies on your phone. you can check its speaker setting and otherconnection setting such as volum to determine the issue. I hope it will work eventually.

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation