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‎08-08-2018 04:25 AM

HP Recommended
Product: S6500
Operating System: Android 7.0 - 7.1.2 Nougat

Hi I have a problem in that the speaker works fine with some devices but not with my samsung j2 pro 2018 phone, is there a solution or are they not compatible?

2 REPLIES 2

‎08-09-2018 12:03 PM

HP Recommended

@stefir

Thank you for joining HP Forums. 

This is a great place to get support, find answers to your technical queries.

 

It clearly says that the HP Speaker is working fine.

 

I suggest you update the Android and remove the added Bluetooth and add it again.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

‎08-15-2018 09:56 AM

HP Recommended

I'm guessing that the problem lies on your phone. you can check its speaker setting and otherconnection setting such as volum to determine the issue. I hope it will work eventually.

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