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‎04-04-2020 08:55 AM - last edited on ‎04-04-2020 06:27 PM by Retired

HP Recommended
Product: HP desktop ***
Operating System: Microsoft Windows 10 (64-bit)

My system was cashed 

How can I recover without lossing data

1 REPLY 1

‎04-09-2020 11:35 AM

HP Recommended

@Aryan17

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

 

While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 


Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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