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pameladeanda86
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Message 1 of 2
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How can you do a hardcore reset on a HP 19 all in one PC.

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I need help resetting my HP 19 All in one PC  with the serial number 3C5130BVD 

 

I need to do a factory reset on it so I can get my internet unlocked because it is not connecting to wi fi either.

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Lil_Boy_Blue
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Message 2 of 2
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Hi

That seems a bit drastic.  However  (THIS WIPES ALL YOU DATA)....

Turn on the computer and repeatedly press the F11 key, about once every second,
until the Choose an option screen is displayed, and then continue.

 

http://partsurfer.hp.com/Search.aspx?searchText=K5H31AA   

Lists a 709505-001 -- WLAN - RT FOCUS BGN 1x1  as your adapter.

 

and this link provides troubleshooting etc.

https://support.hp.com/gb-en/product/hp-19-2300-all-in-one-desktop-pc-series/7477757/model/7531293/m...

 

And it is possible that there are no drivers for Windows 10 for your adapter.

 

Links to W8 and W10 for you to make a recovery media, just in case....

https://www.microsoft.com/en-us/software-download/windows8iso

https://www.microsoft.com/en-us/software-download/windows10

 

~~~~~~

 

As an alternative you could try and diagnose the Wi-Fi problem before taking drastic action.

 

Copy, Paste and Save in Notepad, as LBB.bat (not a .TXT) and double click to run.
Preferably run as an Administrator.
OR
Copy and use the individual command lines as needed.

Post anything non-personal, but relevant please.

 

@Echo OFF
msinfo32
PAUSE

getmac
netsh lan show interfaces
netsh wlan show interfaces
netsh wlan show drivers

PAUSE
systeminfo
PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"
PowerShell -Command "GIP -Detailed"
PowerShell -Command "Test-NetConnection"
PAUSE

 

If you can give some context/history to your problem it may help.

 

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