cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Lomara
New member
3 1 0 0
Message 1 of 4
277
Flag Post

How do I switch user on how touch smart 310?

HP Recommended
H p touchsmart 310

Hi there this computer has been donated to us at a local charity shop and donor assured us it had been reset to factory settings but home screen password protected? Usually there is a switch user option but can’t see one here? Thks

0 Kudos
3 REPLIES 3
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,612 3,966
Message 2 of 4
Flag Post
HP Recommended

@Lomara The answer to that question entirely depends on which version of Windows you've got installed on the device? that said, if it's windows 10, here's what you need to do:

 

Select the Start  button on the taskbar. Then, on the left side of the Start menu, select the account name icon (or picture) > Switch user > a different user.

 

Account picture icon on Start

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

0 Kudos
Lomara
Author
New member
3 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Hi There, apologies for late reply. This didn't work as am unable to access even the task bar? The keyboard doesn't appear to be connected and cannot see how to access with the touchscreen. I can access an onscreen keyboard if there is a function i can select to help maybe?

 

Thank you

0 Kudos
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,612 3,966
Message 4 of 4
Flag Post
HP Recommended

@Lomara Please try with an alternate keyboard and if that doesn't work either, check with the on-screen keyboard, 
Also, tell me why you wish to switch accounts? is it because the keyboard isn't working in this account? please elaborate!

Riddle_Decipher
I am an HP Employee

ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation