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‎12-03-2019 06:12 PM

HP Recommended
Product: Hp laptop 15inch
Operating System: Microsoft Windows 10 (32-bit)

I need help getting the administrator profile gone so I can make my own profile again I'm having trouble doing this after resetting laptop and I need to do homework 

2 REPLIES 2

‎12-06-2019 04:46 AM

HP Recommended

Hi @Stewartd64

 

Welcome to the HP Support Community. I'd be happy to assist you with the administrator account. 

 

Please try these steps - 

 

1) Under Settings  > Accounts  > Family & other users, select the account owner name, then select Change account type.

 

2) Under Account type, select Administrator and OK.

 

3) Sign in with the new administrator account.

 

 You may also refer to this document - HP PCs - Managing User Accounts and Logins (Windows 10)

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

‎12-17-2019 05:33 PM

HP Recommended

None of these are working and my laptop is no longer under warrenty 

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