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- HP Community
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- Tablets and Mobile Devices Archive
- How to rectify a cursor that frozen intermitently

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10-12-2017 11:02 AM
Thanks for reaching out to us on HP Support Forums. 🙂 I came across your post and would like to assist.
I understand that you have an HP Pavilion dm4 series laptop. I read that the cursor freezes intermittently and then stops working. Not worry, I'll do my best to help you.
To provide an accurate resolution, I need a few more details:
- Please let me know the exact laptop model no. This link will help you to find the model no: http://hp.care/2bygf7l
- Do you have an external mouse to connect and check if it works properly?
Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix:
- Power off the laptop.
- Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
- Disconnected AC adapter from the laptop.
- Press and hold the power button for 15 seconds.
- Reconnect the battery and plug the AC adapter.
- Power ON the laptop.
If the issue persists then let us run the hardware test on the touchpad. The following steps will help:
- First let us download and install the tool for the hardware tests: http://ftp.hp.com/pub/softpaq/sp80501-81000/sp80721.exe
- Please restart the laptop after the tool is installed.
- Shutdown the laptop.
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Turn on the laptop and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
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On the main menu, click Component Tests.
Figure : Selecting Component Tests from the main menu
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The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.
Figure : Sample list of Component Tests
- Please initiate the Touchpad Tests - There are two mouse tests to determine if the mouse is functioning correctly - the Pointer Test and the Drag and Drop Test.
To run the tests, click Mouse/Touchpad. Select the test you want to run, and then click Run once. Follow the instructions to complete the test.
NOTE: Please disconnect the external mouse (if connected) during the touchpad test.
If the tests pass then please continue with the below steps. If the touchpad test fails then I suggest to contact our HP phone support team to explore the hardware service options for your laptop.
- Open the device manager.
Example of the device manager:
- Expand "Mice and other pointing devices". Right click on the touchpad drivers in it and select uninstall.
- Close the device manager windows after the touchpad drivers are uninstalled.
- Please restart the laptop. During the restart, WIndows should reinstall the drivers for the touchpad.
I sincerely hope this fixes the issue. Let me know how it goes. Good luck! 🙂
