Please restart the laptop after the tool is installed.
Shutdown the laptop.
Turn on the laptop and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
On the main menu, click Component Tests.
Figure : Selecting Component Tests from the main menu
The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.
Figure : Sample list of Component Tests
Please initiate the Touchpad Tests - There are two mouse tests to determine if the mouse is functioning correctly - the Pointer Test and the Drag and Drop Test.
To run the tests, click Mouse/Touchpad. Select the test you want to run, and then click Run once. Follow the instructions to complete the test. NOTE: Please disconnect the external mouse (if connected) during the touchpad test.
If the tests pass then please continue with the below steps. If the touchpad test fails then I suggest to contact our HP phone support team to explore the hardware service options for your laptop.