Hp 14-n009sa

[carlwilliams25]

Bought a hp 14-n009sa plugged it in and a orange light stays on try to turn it on but nothing happens tried 2 troubleshoot but nothing happening

[Barachiel]

@carlwilliams25

Thank you for posting on HP Forums,

The Barachiel is at your service.

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

In the meantime, please try the steps mentioned below:

Follow this document http://bit.ly/2tuHOV1 and perform a hard reset. Once done, try to turn on the notebook. If it doesn't help then

If that's the case, I'd request you to contact HP's phone support team for further assistance.

1) Click on this link - http://bit.ly/2moMFSc

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

They will be happy to assist you immediately. If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

Please reply with the details for further assistance.

Eager to help! 🙂