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Mhirst
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Hp Notebook x 2 usb c port

HP Recommended
Pavillion x2
Microsoft Windows 10 (64-bit)

Hi

I have purchsed a Harma USB C _- HDMI adaptor  so that I am able to hook my machine to a HDMI projector Via the USB C Port 

 

My Problem is that the pc will not reckognise the adaptor. I have used the Adaptor on other devices and it works fine. 

 

Do I need to to something to activate the port 

Regards 

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Flower_Bud
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Message 2 of 2
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HP Recommended

@Mhirst

Thank you for posting on HP Forums,

Flower_Bud is at your service.

 

As I understand, you're trying to connect an adapter to the notebook,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you tried a different adapter? 

Do you have USB 3.0 Thunderbolt port?

 

Adapter to convert USB to HDMI only works with Thunderbolt port. 

 

Once I have the information, I'll help you resolve the problem,

Keep me posted,

Cheers!

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