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- HP Community
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- Tablets and Mobile Devices Archive
- Hp Notebook x 2 usb c port

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08-16-2018 03:08 AM
Hi
I have purchsed a Harma USB C _- HDMI adaptor so that I am able to hook my machine to a HDMI projector Via the USB C Port
My Problem is that the pc will not reckognise the adaptor. I have used the Adaptor on other devices and it works fine.
Do I need to to something to activate the port
Regards
08-18-2018 10:41 AM
Thank you for posting on HP Forums,
Flower_Bud is at your service.
As I understand, you're trying to connect an adapter to the notebook,
No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:
What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
Have you tried a different adapter?
Do you have USB 3.0 Thunderbolt port?
Adapter to convert USB to HDMI only works with Thunderbolt port.
Once I have the information, I'll help you resolve the problem,
Keep me posted,
Cheers!
