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‎05-13-2020 02:01 PM - edited ‎05-13-2020 02:11 PM

HP Recommended
Product: Hp Pavilion x360

Hp Pavillion was working fine the previous day, water was knocked over and got onto the keyboard, but the computer worked fine afterwards. The next day the computer wouldn't turn on screen is black, no noises, the power button lights up but turns off right away. 

I've already tried to hold the power button but no response. I've held down Windows+B+Power button, no response either. Tried taking out the battery and putting it back in, didn't do anything.

 

Any idea on how to fix it?

1 REPLY 1

‎05-22-2020 04:07 AM - edited ‎05-22-2020 07:29 AM

HP Recommended

Hi @Anna-Weigel1

Welcome to the HP Support Community. I'd be happy to assist you.

 

Since there was liquid spillage, it could have damaged the internal parts. As you have already tried the hard reset and the issue persists, please reach out to the HP Support in your region regarding the service options.

 

I hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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