Create an account on the HP Community to personalize your profile and ask a question
03-29-2017 09:13 PM - edited 05-16-2017 01:49 PM
I just had one break.
I am really quite bothered by the MILspec advertisements on the info pages for this phone. less than a 2' drop and cracked screen.
replacement cost $500. swap out unit with HP.
I work in construction, I have for over a decade and this is the first screen I have ever cracked. for the multiple drops bumps and spills my phones have taken, this broke on the first little fall... I am really dissapointed.
update. 16 May 2017
I bought a replacement. I love the phone! fast, smooth, does nearly everything I want it to!
I connot recommend enough buying the ADP (accidental damage protection). It is worth the $99 they charge.
there is the 'item' number if you need it. no deductible, just register your device with it when you buy it and they will repair or replace it.
Great phone, I really recommend it!
03-29-2017 09:23 PM
Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.
04-17-2017 09:28 PM - last edited on 04-18-2017 07:09 AM by kevin-t
I am experiencing the same problem, my screen cracked with less than a 1' drop. HP gave me one and only one option -
replacement cost of $500 (swap out unit with new one, essentially make you buy a new phone) with no option to repair.
If HP is not providing a cost effective solution to repair the broken glass, they are violating the law. HP beware!